FAQ'S

WHERE ARE YOUR INGREDIENTS FROM?

We source all our delicious produce from right on our doorstep in the East Neuk of Fife.  We are dedicated to using only the most local of suppliers and to using organic produce as much as possible.

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If certain produce becomes unavailable then we may have to change an item at late notice but we will always strive to make a like for like swap wherever possible.

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For full ingredient list & allergens please click here. 

HOW MANY DOES EACH BOX SERVE?

Box for 1 can serve 1 as a three course meal or 1-2 people as a light sharing lunch.

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Box for 2 can serve 2 as a three course meal or 2-3 people as a light sharing lunch.

Feasting box for 4 can be served all together as the ultimate sharing feast. Feel free to mix up the order you serve the items in or even just put it all on the table at the same time and feast.

HOW MUCH COOKING IS INVOLVED?

There is absolutely no cooking involved. Simply unpack and enjoy at home or why not take with you for a picnic on the beach!

HOW ARE THE BOXES PACKAGED AND KEPT COLD?

All the ingredients in our boxes are packaged and well sealed. We use recyclable food safe chilled boxes. We pack up the boxes for you on Thursday and the ingredients will stay perfectly chilled for 48 hours.

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Your box will have been delivered to you on Friday and you will have all weekend to eat it.

Please refrigerate once you have received your box. 

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The majority of our packaging is recyclable or compostable.

HOW DO I ORDER?

Please order on our website by midday Tuesday for delivery on Friday of that same week. 

WHEN & WHERE DO YOU DELIVER?

We use APC to send our Harbour Café at Home boxes to UK MAINLAND addresses on a next day service before 4pm. However due to the current climate of Covid-19, this service is unfortunately temporarily unavailable for certain postcodes. To see if your postcode is affected please click here.

Delivery is a flat rate of £10. 

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The option to collect will also be available every Friday from The Harbour Café in Elie KY9 1DT from 3.30pm - 4.30pm.​

WHAT HAPPENS IF I'M NOT IN WHEN THE BOX ARRIVES?

If you know you are not going to be home when ordering, please specify a safe place in the "delivery instructions" box on the checkout page so we can update our courier.

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Our boxes are prepared on a Thursday and if unopened will remain chilled for 48 hours.

Please don't worry if you are unable to unpack and refrigerate straight away. We have spent a lot of time sourcing the perfect packaging so it works for you! 

HOW DO I CONTACT YOU ABOUT ANY QUERIES? 

You can call us on 01259 230505 or email and we’ll be happy to answer any questions you may have.

WHAT IS YOUR RETURNS POLICY?

Unfortunately we cannot accept returns on any fresh or chilled products.