FAQ'S

WHERE ARE YOUR INGREDIENTS FROM?

We source all our delicious produce from right on our doorstep in the East Neuk of Fife.  We are dedicated to using only the most local of suppliers and to using organic produce as much as possible.

If certain produce becomes unavailable then we may have to change an item at late notice but we will always strive to make a like for like swap wherever possible.

Our prices are also subject to change due to the market price of fresh shellfish. We will do our best to keep the prices of our boxes the same where we can. 

For full ingredient list & allergens please click here. 

HOW MANY DOES THE HARBOUR CAFÉ AT HOME BOXES SERVE?

Box for 1 can serve 1 as a three course meal or 1-2 people as a light sharing lunch.

Box for 2 can serve 2 as a three course meal or 2-3 people as a light sharing lunch.

 

Feasting Box for 4 can be served all together as the ultimate sharing feast. Feel free to mix up the order you serve the items in or even just put it all on the table at the same time and feast.

All other boxes are prepared to either serve 1 or 2 as a meal.

HOW MUCH COOKING IS INVOLVED?

We have made the boxes as simple as possible so you only have to finish the dishes at home. Sauces and ingredients are prepared so you will only need to reheat, plate & serve. 

Boxes will come with a menu card and re-heating instructions if required.

HOW ARE THE BOXES PACKAGED AND KEPT COLD?

All the ingredients in our boxes are packaged and well sealed. We use recyclable food safe chilled boxes. We pack up the boxes for you on Thursday and the ingredients will stay perfectly chilled for 48 hours.

Your box should have been delivered to you on Friday and you will have all weekend to eat it. If delivery of your box is delayed until Saturday, please do not worry - simply unbox and refrigerate when you can.  

The majority of our packaging is recyclable or compostable.

HOW DO I ORDER?

Please order on our website by midday Tuesday for delivery on Friday. We aim to release dates 4 weeks in advance so you can plan ahead. Select a date using the drop down menu. 

WHEN & WHERE DO YOU DELIVER?

We use APC to send our Harbour Café at Home boxes to UK MAINLAND addresses on a next day service before 4pm. This service is unfortunately temporarily unavailable for certain postcodes. To see if your postcode is affected please click here.

 

Delivery is a flat rate of £10. 

The option to collect will also be available every Friday from The Harbour Café in Elie KY9 1DT from 3.30pm - 4.30pm.​ However, at any time the café is closed we may contact you with an alternative point of collection. 

WHAT HAPPENS IF I'M NOT IN WHEN THE BOX ARRIVES?

If you know you are not going to be home when ordering, please specify a safe place in the "please note your safe place for delivery" box on the checkout page so we can update our courier.

 

With our boxes being a chilled product our courier cannot re-attempt delivery at a later date, and therefore even if you think you may be home, we advise you fill in this box just incase.

Our boxes are prepared on a Thursday and if unopened will remain chilled for 48 hours.

 

Please don't worry if you are unable to unpack and refrigerate straight away. We have spent a lot of time sourcing the perfect packaging so it works for you! 

HOW DO I CONTACT YOU ABOUT ANY QUERIES? 

You can call us on 01259 230505 or email enquiries@theharbourcafe.co.uk and we’ll be happy to answer any questions you may have.

WHAT IS YOUR RETURNS POLICY?

Unfortunately we cannot accept returns on any fresh or chilled products. 

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